Driver
Summary of Position:
Provide friendly, quick delivery service of each customer’s order.
Duties and Responsibilities:
- Report to your shift on time, in a clean and presentable uniform, ready to work, and clock in.
- Completes opening/closing duties in accordance with approved procedures.
- Applies knowledge of full menu and other restaurant information such as hours of business, types of payment and other restaurant policies.
- Applies knowledge of full menu including the pizza numbering system, and other restaurant information such as hours of business, types of payment and other restaurant policies.
- Answer telephone as needed in a professional manner, and able to answer any customer inquiries with regard to the restaurant, and/or place the caller on hold.
- Must be knowledgeable of the city/towns in delivery area.
- Insure that all ordered items are collect per order, as well as that hot food is placed in a heat retention bag, and cold food items remain at a safe temperature.
- Any and all questions concerning the delivery are answered before leaving the restaurant.
- Insure that all items are placed in the delivery vehicle to prevent sliding, slippage, or other such damage to the product during transportation.
- Confirm with customer that all items order have been delivered in an acceptable condition.
- Knowledge of the standard steps needed, within the restaurant’s policies and procedures to correct any challenges with the order.
- Receives cash and credit card transactions in accordance with restaurant policies.
- Provide customer with appropriate receipt for each transaction.
- Properly perform the required balancing and closing procedures for the POS system as directed by your manager.
- Responsible for collecting and turning in all coupons and discounts in accordance to the policies and procedures.
- Provide current copies of up to-date driver’s license and insurance requirements upon renewal of the documents.
- Maintain proper required insurance, operational vehicle, and acceptable driving record.
- Able to lead and direct the work of others within the department.
- Communicates customer, order, and/or employee difficulties to management.
- Communicates any health and/or safety concerns or violations immediately to management.
- Conforms to restaurant policies and procedures at all times.
- Must be capable of going outside the general responsibilities of the department to insure the proper customer service for our customers.
- Attend all scheduled/mandatory meetings and/or training sessions as needed.
Qualifications:
- High school diploma or equivalent.
- Must be a honest, dependable and a reliable individual with high level of integrity, who possess a clear understanding of team work with a high level of energy and sense of urgency.
- Must have the highest level of customer service skills, while able to multi-task, while being adaptable to the changing restaurant environment.
- Prior related work experience.
- Must possess and maintain valid required State Food Handler’s certification.
- Valid state driver’s license and an acceptable motor vehicle report.
- Proof of adequate insurance requirements.
- Must have own well maintained vehicle for delivering Aurelio’s menu items.
- Must possess strong interpersonal, written and oral communication skills.
- Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
- Be able to safely lift and easily maneuver trays of food frequently weighing up to 100 pounds